Warranty

Warranty Policy

At AA Office Supplies, every printer and scanner we sell comes with clear, enforceable warranty protections rooted in Philippine law and backed by the manufacturer's own commitment to quality. This page explains exactly what those protections are, how to use them, and what falls outside their scope.

Manufacturer's Official Warranty

Each product listed on aaofficesupplies.com carries the manufacturer's official warranty, and the specific coverage period for that product is stated on its individual product page. This warranty covers defects in materials and workmanship that arise under normal operating conditions. Should your printer or scanner turn out to be defective, you are entitled to free repair, a replacement unit, or a full refund — at our discretion and in accordance with the manufacturer's warranty terms.

Implied Warranty Under Philippine Law

Beyond the manufacturer's warranty, every purchase you make from A & A School and Office Supplies Inc. is protected by the implied warranties established under the Consumer Act of the Philippines (Republic Act No. 7394) and the relevant provisions of the Civil Code of the Philippines. These legal protections exist automatically — they do not depend on any written card or certificate. Under these warranties, the goods you receive must be fit for the ordinary purpose for which printers and scanners are used, and they must conform to the quality represented at the time of sale.

How to File a Warranty Claim

We handle the entire claims process with the brand's authorised service centre on your behalf, so you do not need to contact the manufacturer directly. To initiate a warranty claim, please follow these steps:

• Contact us at info@aaofficesupplies.com or through the contact form on our website during customer service hours: Monday to Saturday, 9:00 AM – 6:00 PM.
• Provide your order number, a description of the defect, and, where possible, photos or a short video showing the issue.
• Our team will assess your claim and coordinate with the authorised service centre. We will keep you updated at every stage.
• Where a return is required, we will arrange pickup of the item at no cost to you. Once resolved, any applicable refund will be returned to your original payment method within 5 business days of our receiving the item.

What Is Not Covered

Warranty coverage does not extend to damage or malfunction caused by the following circumstances:

• Misuse or improper handling — including use of incompatible consumables, physical impact, or exposure to conditions outside the manufacturer's specifications.
• Unauthorised repair or modification — any attempt to repair, open, or alter the product by a person or service centre not authorised by the manufacturer will void the warranty.
• Normal wear and tear, or damage resulting from failure to follow the product's operating instructions.
• Cosmetic damage that does not affect the product's function, unless present upon delivery.

Your Rights Remain Intact

Nothing in this Warranty Policy limits or waives any right you are entitled to under RA 7394 or any other applicable Philippine law. If you have any questions about your warranty coverage or need assistance with a claim, do not hesitate to reach out to us at info@aaofficesupplies.com. We are here to help you resolve any issue as efficiently as possible.