Terms and Conditions
Terms and Conditions
These Terms and Conditions govern every purchase made through aaofficesupplies.com (the "Website"). By placing an order, you confirm that you have read, understood, and agreed to these terms in full. Please review them carefully before proceeding.
1. Seller Identification
The Website is operated by A & A School and Office Supplies Inc., a corporation duly registered with the Securities and Exchange Commission under Registration No. 202203004395603. Our registered address is Gregorio Salazar Jr. Building, San Jose de Buenavista, Antique 5700, Philippines. For all inquiries, reach us at info@aaofficesupplies.com or through the contact form on the Website. Customer service is available Monday to Saturday, 9:00 AM – 6:00 PM.
2. Scope
These terms apply to the online sale of printers and scanners offered on the Website to customers located within the Philippines. Purchases made outside this scope are not covered.
3. Ordering Process and Contract Formation
Submitting an order constitutes an offer to purchase. A binding contract is formed only upon our sending an official order confirmation to your registered e-mail address. We reserve the right to decline any order before confirmation, for example if a product is out of stock. In accordance with the E-Commerce Act (Republic Act No. 8792) and the Internet Transactions Act (Republic Act No. 11967), contracts concluded electronically through this Website carry full legal validity and enforceability.
4. Prices, VAT, and Availability
All prices are displayed in Philippine Pesos (PHP) and are inclusive of the applicable 12% Value-Added Tax (VAT). There are no hidden fees, and no additional charges will be collected upon delivery. Product availability is subject to change; where an ordered item becomes unavailable after confirmation, we will notify you promptly and arrange a full refund.
5. Payment
We accept payment by Visa and Mastercard credit or debit cards. All card transactions are processed through a secure 3-D Secure payment page. We do not store, retain, or have access to your card details at any point during or after the transaction.
6. Delivery
We offer free delivery nationwide across the Philippines on every order. Orders are delivered within 2–3 business days from the date of order confirmation. Delivery timelines are estimates and may be affected by circumstances beyond our control.
7. Returns and Refunds
You may return any item within 60 days from the date of delivery, for any reason, including a simple change of mind. To initiate a return, contact us via e-mail or the Website contact form. We will arrange a return pickup at no cost to you. Once we receive and inspect the returned item, a refund will be processed to your original payment method within 5 business days.
8. Warranty and Defective Items
Defective products are covered by both the manufacturer's official warranty and the implied warranty under the Consumer Act of the Philippines (Republic Act No. 7394). Depending on the circumstances, you are entitled to free repair, replacement, or a full refund. Contact our customer service team to initiate a warranty claim.
9. Limitation of Liability
Our liability is limited to the purchase price of the relevant product. We are not liable for indirect, incidental, or consequential losses arising from the use or inability to use any product, except where Philippine law does not permit such limitation.
10. Complaints and Dispute Resolution
We encourage you to contact us first so that we may resolve any concern directly and promptly. If we are unable to reach a satisfactory resolution, you may escalate your complaint to the DTI E-Commerce Bureau or the DTI Fair Trade Enforcement Bureau in accordance with Republic Act No. 11967 and its implementing rules.
11. Governing Law
These Terms and Conditions are governed exclusively by the laws of the Republic of the Philippines. Any disputes shall be submitted to the appropriate courts or administrative bodies with jurisdiction under Philippine law.