Shipping & Delivery

Shipping & Delivery

AA Office Supplies delivers printers and scanners to every part of the Philippines — Luzon, Visayas, and Mindanao — at absolutely no charge. Whether your office is in Metro Manila, a provincial city, or a municipality far from the capital, your order reaches you through the same reliable service and under the same straightforward terms.

Delivery Coverage and Timeframe

We ship nationwide. Once your order has been confirmed, your item is dispatched and delivered within 2–3 business days. Business days are Monday through Saturday, excluding national public holidays. Orders placed on a Sunday or on a holiday are processed on the next available business day.

All prices on aaofficesupplies.com are in Philippine Pesos (PHP) and already include the 12% Value-Added Tax (VAT). There are no hidden fees, and nothing extra will be collected from you upon delivery.

Order Confirmation and Tracking

After you complete payment, you will receive an order confirmation by e-mail. Once your parcel has been handed to our courier partner, a separate shipping notification containing your tracking details will be sent to the same e-mail address. Use those details to monitor the progress of your delivery directly through the courier's platform. If you do not receive a confirmation e-mail within a few hours of placing your order, please check your spam folder before reaching out to us.

Delivery Process

Our courier will deliver your parcel to the address you provided at checkout. For printers and scanners — which may be bulky or heavy — delivery is made to your door or ground floor. Please ensure that someone is available at the delivery address during business hours to receive the item.

What to Check Upon Receipt

Before signing any delivery receipt or acknowledging receipt through the courier's app, please inspect your parcel carefully. Specifically, check for:

• Visible damage to the outer packaging — dents, tears, or crushing
• Signs that the box has been opened or tampered with
• Any obvious damage to the unit itself, if the packaging is already compromised

If the parcel appears damaged, do not accept it without noting the damage on the delivery receipt. Take clear photographs of the parcel before and after opening, and contact us immediately at info@aaofficesupplies.com or through the contact form on our website. Our customer service team is available Monday to Saturday, 9:00 AM – 6:00 PM.

Failed Delivery Attempts

If no one is available to receive the parcel, the courier will typically attempt re-delivery or leave a notice with instructions for retrieval or rescheduling. To avoid delays, please ensure your contact number is accurate in your order details. Should you experience difficulty after a missed delivery, contact us and we will coordinate with our courier partner on your behalf.

Damaged Parcel Procedure

Once you have notified us of a damaged delivery, we will assess the situation promptly. Depending on the nature of the damage, we will arrange either a free replacement unit or a full refund to your original payment method, at no cost to you. Return pickup in such cases is arranged entirely by us — you will not need to bring the item anywhere.

Contact Us

For any shipping or delivery enquiry, reach our team by e-mail at info@aaofficesupplies.com or through the contact form at aaofficesupplies.com. We respond during customer service hours: Monday to Saturday, 9:00 AM – 6:00 PM.

Delivery countries

We ship to the following countries under the same conditions: delivery time and free shipping.