Privacy Policy

Privacy Policy

This Privacy Policy explains how A & A School and Office Supplies Inc. (SEC Reg. No. 202203004395603), the company behind AA Office Supplies at aaofficesupplies.com, collects, uses, and protects your personal information. Our registered office is at Gregorio Salazar Jr. Building, San Jose de Buenavista, Antique 5700, Philippines. We act as the Personal Information Controller under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

Personal Information We Collect

When you place an order or contact us, we collect only the information necessary to serve you:

• Full name and delivery address
• Email address and contact details
• Order history and transaction records
• Payment method type (we do not store card numbers or card data of any kind)
• Communications you send us through the contact form or by email

Purposes and Lawful Basis for Processing

We process your personal information for the following purposes, each grounded in a lawful basis under RA 10173:

• Order fulfilment — processing your purchase, arranging nationwide delivery, and managing returns or warranty claims (performance of a contract)
• Payment processing — routing transactions securely through our 3-D Secure payment page (performance of a contract)
• Customer service — responding to enquiries submitted during our operating hours, Monday to Saturday, 9:00 AM to 6:00 PM (legitimate interest and contractual obligation)
• Legal compliance — meeting obligations under Philippine tax, consumer protection, and corporate laws (compliance with a legal obligation)
• Service improvement — analysing aggregated, anonymised usage data to improve our website (legitimate interest)

Sharing of Personal Information

We share your information only with third parties that are strictly necessary for the delivery of our service:

• Courier and logistics partners — to arrange free delivery and return pickups nationwide
• Payment processor — to complete card transactions via Visa and Mastercard on a secure platform
• IT and hosting service providers — to maintain and operate our website securely

All third-party partners are bound by confidentiality obligations consistent with RA 10173. We do not sell or trade your personal information to any other party.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes stated above and to comply with applicable Philippine laws, including obligations under the National Internal Revenue Code and the Consumer Act of the Philippines (RA 7394). Once retention periods expire, your data is securely deleted or anonymised.

Security Measures

We apply appropriate organisational and technical safeguards to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Card data is never stored on our systems; all payment transactions are handled on an encrypted, 3-D Secure payment page.

Your Rights as a Data Subject

Under RA 10173, you have the following rights with respect to your personal information:

• Right to be informed — to know how your data is collected and used
• Right of access — to obtain a copy of your personal information held by us
• Right to object — to refuse or withdraw consent to certain processing activities
• Right to erasure or blocking — to request deletion of your data under qualifying circumstances
• Right to rectification — to correct inaccurate or incomplete information
• Right to data portability — to receive your data in a structured, commonly used format
• Right to damages — to claim indemnity for damages suffered due to inaccurate or unauthorised use of your data
• Right to file a complaint — to lodge a complaint directly with the National Privacy Commission (NPC) at www.privacy.gov.ph

Data Protection Officer

To exercise any of your rights, raise a privacy concern, or reach our Data Protection Officer, please contact us at info@aaofficesupplies.com or use the contact form on our website. We will respond within a reasonable period in accordance with the requirements of RA 10173 and its IRR.

This Privacy Policy was last reviewed on 25 October 2026 and is effective immediately. We reserve the right to update this policy as required by applicable Philippine law; any material changes will be posted on this page.